Shipping policy

🌟 Shipping Policy: Delivering Happiness! 🌟

Thank you for choosing us! We believe that every order is a journey, and we’re here to ensure it’s smooth and delightful. Here’s everything you need to know about our shipping process:

✨ Processing Time

  • We take pride in our quick service! Your order will be lovingly packed and dispatched within 2 to 3 business days.
  • We do our best to ship orders placed on weekends or holidays as soon as we can!

🚚 Shipping Methods

  • All domestic packages are sent via NZ Post Overnight Courier.
    • Standard Shipping: 1 to 2 days
    • Rural Shipping: 2 to 5 days

💸 Shipping Costs

  • Shipping costs are calculated at checkout based on your location and chosen method.

📦 Track Your Order

  • Once your order is on its way, you’ll receive a confirmation email with a tracking number. You can follow your package’s journey online and get excited for its arrival!

🌍 International Shipping

  • We’re thrilled to offer shipping to select international locations! Please be aware that additional customs duties or fees may apply, which are the responsibility of the customer.

🤔 Got Questions? We’re Here to Help!

  • If you have any questions about your order, shipping, or anything else, please don’t hesitate to reach out via chat or instagram. We’re here to make your experience amazing!

🚨 Lost or Damaged Packages

  • Lost Packages: While we strive to ensure timely delivery, occasionally packages may be lost in transit. If you believe your order is lost, please follow the steps below:

    1. Check Tracking Information: After your order has been shipped, you will receive a tracking number. Please check the tracking link for updates on your package’s status.

    2. Contact Us: If the tracking information shows that your package has not moved for an extended period or if it is marked as "delivered" but you have not received it, please reach out to our customer support team within 14 days of the expected delivery date.

    3. Investigation: We will initiate an investigation with the carrier to locate your package. Please note that this process may take some time.

    4. Resolution Options: If your package is confirmed lost:

      • We will offer a replacement item if available.
      • Alternatively, we can issue a refund for the lost item.
  • Damaged Packages: We understand how disappointing it is when things don’t go as planned. If your package arrives damaged, please contact our customer care team within 7 days of the estimated delivery date, and we’ll make it right.

  • Important Notes:

    • We cannot be held responsible for packages marked as delivered by the carrier.
    • Ensure that your shipping address is correct at the time of checkout to avoid issues.

FAQs

  • What if my order is delayed?
    Occasionally, external factors such as weather or high demand can affect shipping times. If your order hasn’t arrived as expected, please contact our customer service team for assistance.

  • Can I change my shipping method after placing my order?
    Unfortunately, once an order is confirmed, we cannot alter the shipping method. However, feel free to reach out if you have specific requests for future orders.

  • What if I need to return an item?
    We have a straightforward return policy that allows you to return items within a specified period.